ClayWorks is seeking a Network and IT Support Technician to troubleshoot any network and system-related issues and enable smooth working. If you’re a keen problem-solver and can identify and resolve computer issues in a jiffy, with good interpersonal skills, the ability to manage time, prioritize and live up to deadlines, this role could be yours.
ROLES & RESPONSIBILITIES
- Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer, system, internet, and network-related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for all computer-related hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person/ over a call with clients to analyze, troubleshoot, and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
- Coming up with new ideas or strategies for better use of bandwidth across the network
- Coordinate with computer hardware issuing vendors
- Accept constructive criticism and customer feedback regarding their experience with software or IT services, and improve upon the services
QUALIFICATION & EXPERIENCE
A bachelor’s degree in computer science or related technical field and upto 2 years experience in IT Support is preferred; Industry-specific certification in relevant computer languages or software may be required
Location: Bangalore, India
Work mode: On-site/Work from office
Job-type: Full-time
ABOUT CLAYWORKS
ClayWorks understands the potential and needs for hybrid, managed workspaces in India. The Bengaluru-based firm crafts workspaces that reflect their client’s unique work culture, while also incorporating sustainable workspace strategies. Its signature HyFlexTM model (Hybrid+Flexible) also ensures that modern offices are adaptable and future-proof. ClayWorks is also the creator of Spotch, which is a WFH, hybrid, patent-pending workstation designed to bring flexibility in home offices. Known for its earthy, nature-filled ambiance, ClayWorks is redefining offices in more than one way and establishing itself as the favorite neighborhood workspace. To know more, visit www.clayworks.space + www.spotch.works